Frequently Asked Questions
Everything you need to know about modern living with New Era Innovations
What is the standard shipping timeframe for furniture orders?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery for home goods typically takes 5-10 business days.
Do you offer professional assembly services?
Yes, we partner with local assembly experts in select metropolitan areas. You can add 'White Glove Delivery & Assembly' to your cart during the checkout process.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your item doesn't fit your space perfectly, you can return it in its original packaging for a full refund, minus shipping costs.
Are your smart home products compatible with major voice assistants?
Absolutely. All New Era Innovations smart devices are engineered to integrate seamlessly with Amazon Alexa, Google Assistant, and Apple HomeKit.
Do you provide warranties on large appliances and furniture?
Yes, all our major furniture pieces and electronics come with a standard 1-year manufacturer warranty covering defects in materials and workmanship.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our real-time logistics portal to monitor your package's journey.